Here are some very simple steps to take before your event to ensure the most frictionless experience. This is for both Hosts and Audiences.
1. Install Chrome
Chrome is the best internet browser for watching videos. The Chrome browser has a robust and reliable video rendering engine that can handle high-definition and high-quality videos without any lag or buffering issues. Chrome has built-in support for many video formats, including HTML5 video, so you can play videos on Chrome without having to install any additional plugins or software.
2. Ensure Your Browser is Up to date
If your browser is not up to date, you may be unable to access the film in the offline player or the virtual cinema. Check out this sample compatibility video. If you do not see the video playing, you may need to upgrade to the latest version of your browser or check your internet connection, VPN, or settings.
3. Know Your Password
We all forget our passwords at times. Ensure you know your password and are logged into your account before the start of the film so that you can catch the beginning of the film.
4. Be On Time for Live Virtual
If you are hosting or attending a live virtual screening, the film will start without you. So make sure you are on time.
5. Tickets are Required for Virtual and On-demand
To watch a film on Kinema, whether it's Live Virtual, or On-demand, every attendee needs their own Kinema account, and a ticket to that specific event. If hosting, make sure your audience knows they must RSVP or buy a ticket in order to access the film.
6. Use a Computer
Kinema is mobile-compatible and can be cast to a TV via Chromecast or Airplay. However, the best viewing experience is on your computer. If you are Hosting an in-person screening, you will need to use a laptop, not a tablet or phone, to download the film for your audience.
7. Do a Test Run on Your TV
As an audience member or host, if you plan to cast the film onto a TV, make sure you do a test run in advance. Not all hardware is compliant. Some software or apps triggers the film's DRM, which is put in place to prevent fraud and film stealing. The most reliable option is to use an HDMI cable from your computer to your screen or projector.
8. Start 24 Hours Ahead
If you are hosting an in-person screening, make sure you go to offline.kinema.com 24-72 hours before your screening and download the film. It can sometimes take hours to download.