We’re so glad you’ve joined us in our Virtual Kinema! We strive to make your experience seamless and easy. But sometimes things happen and everything doesn’t go as expected - so we’ve created this guide to hopefully help you get back to enjoying the show.
I’m in the Virtual Kinema but can’t see the video. There are a few reasons this can happen. Don’t worry, we’re here to help. Follow these steps.
1. Let’s check your browser compatibility with this tool.
Our Virtual Kinema is compatible with most modern browsers and devices. However, we recommend the latest version of Chrome and to watch on a laptop or desktop computer.
2. Check your internet connection speed. You can check your overall internet speed here. If you don’t have enough speed, you may need to increase your package with your internet service provider.
18-25 Mbps: Ultra HD video (4K, HDR)
10-18 Mbps: HD video
1-10 Mbps: SD video
Common Issues that can affect connection speed:
Are you on a Wi-Fi network that is shared with other devices and users? You may run into buffering issues if you don’t have enough bandwidth for everyone’s devices to be on the Wi-Fi network. If you are on a public network, bandwidth may be an issue. Please try again when you are on your home or office network.
Are you simultaneously streaming other videos or music? Are you downloading or uploading large files? These concurrent activities can contribute to latency issues. Please try closing other streaming services and wait for large downloads or uploads to complete and try again.
Check your network connection.
If your video is still not working it could be VPN or Firewall rules. Which likely means that your network doesn’t support videos. We’re sorry you’re experiencing this. Please contact us and we’ll try our best to solve this issue.
Can I watch on mobile devices? Safari on iOS12 or later is supported. Keep in mind you won’t be able to chat on mobile devices. If possible, we do recommend watching with the latest version of Chrome on a laptop or desktop.
How do I adjust the volume?
Hover over the player to see the volume controls and adjust accordingly.
How do I watch the movie on full screen?
Hover over the player to see the user controls and click to enter full screen
Can I watch on my TV? Yes this article will provide you with detailed instructions on how to do that.
Thank you! If you have other questions, email films@kinema.com.