If you need to change out your film file or add subtitles please reach out to your Kinema representative at films@kinema.com. Please note there is a $50 USD charge for this.
*Once we receive the new film files, we have a 2 Business Day turnaround time for re-encoding.
Here's how to upload the new files.
Log In to your Kinema account.
Click on your initials, in the upper right hand corner
Select Dashboard
Select the correct Organization Name in the left nav if you have multiple organizations
Click on the film title for which you would like to change video files.
Select Video in the top nav and add your new files.
Thank you! If you have other questions, email films@kinema.com.