How Are Videos Delivered to Your Devices?
We ensure that videos are optimized for smooth playback across a wide range of devices and internet speeds. Here’s how we deliver video files to meet your needs:
Adaptive Streaming for Seamless Playback
Our videos are delivered using adaptive streaming technology, meaning the quality of the video automatically adjusts to match your internet speed and device capabilities. This ensures you get the best possible viewing experience without buffering.
We use two popular delivery formats:
HLS (HTTP Live Streaming): Ideal for Apple devices and compatible with most browsers and apps.
DASH (Dynamic Adaptive Streaming over HTTP): A widely supported standard for streaming across modern devices.
Video Quality Options
We provide multiple quality levels, ranging from Full HD (1920x1080) for high-speed connections to Mobile-Friendly Low Resolution (416x234) for slower connections.
The video will automatically adjust to your internet speed, starting with a lower quality if necessary and improving as your connection allows.
File Formats and Compression
Videos are encoded using H.264 (Advanced Video Codec), which delivers high-quality video while keeping file sizes manageable.
Audio is encoded in AAC (Advanced Audio Codec), ensuring crystal-clear sound.
Delivery and Security
Videos are broken into small segments (2-3 seconds each) and delivered progressively, so you can start watching without downloading the entire file.
All streams are encrypted for security, ensuring your viewing experience is private and protected.
Multiplatform Digital Rights Management (DRM): Widevine, PlayReady, and FairPlay
What This Means for You
Whether you’re watching on a phone, tablet, TV, or computer, our system ensures you get the best quality possible for your device and internet connection.
You don’t need to do anything—just press play, and we’ll handle the rest.
Troubleshooting Playback Issues
If video is buffering or blurry, run a speed test — adaptive streaming lowers quality automatically when your connection is slow, so a faster connection restores higher resolution.
If audio and video are out of sync, try switching browsers or reloading the page; let us know which browser you're using and whether the audio is ahead of or behind the video.
If you see a black screen while mirroring or casting to a TV, this is expected: screen mirroring isn't supported because of DRM protection. Connect your device directly via HDMI instead.
If you get a playback authorization error (e.g. error 6007), try disabling any VPN or proxy and make sure your browser is up to date — these errors usually mean a license request failed to reach our servers.
If an upload is rejected for file format, check the required file extension (e.g. .mov) rather than just renaming the file — the file must actually be exported in a supported format.
Thank you! If you have other questions, email films@kinema.com.