Kinema offers live support via email and chat during business hours Monday - Friday and response times range. We prioritize messages about events that are happening today. If your event is today or tomorrow, contact us immediately via chat or email, and clearly state your event date and that it's urgent.
We do not offer live support over the weekend, but we do monitor for urgent messages when we can. If you are hosting an in-person event, you will receive access to download the film 72 hours before the screening. If you haven't received your download access by then, check your spam folder first, then contact us right away rather than waiting - don't wait until the day of your event to flag the issue. Hosts are encouraged to test out the tech and reach out with questions in advance of their screening.
Most questions and tech issues can be resolved using our support articles here - https://support.kinema.com/en/
Thank you! If you have other questions, email films@kinema.com.